As anyone who has been down the road of IVF planning, it can be a very emotional process. Ever since I first made contact with LIV, I have been impressed with the genuine care and support that the staff have provided. From my first phone call with Alonso , to my first meetings with Gisel and Zaida, up to my consultations with Dr Stetson and Dr Pena, I have been treated as a valued patient, not just a number. Unlike in the US, where fertility has become a business and patients have become statistics, at LIV I feel more like a part of the family. Although I am still in the early stages of this journey, I am grateful to all the staff for their continued support and encouragement.