From first contact to procedure completion and beyond, the interaction with all staff was amazing. They are extremely attentive to your questions and concerns, every call, text and email was responded to within minutes to a hour – many times speaking directly to Dr.Vega. Everyone at the clinic is deeply invested in the successful outcome of your procedure, very caring and compassionate. You will always be greeted with a hug, a friendly smile, a concerned question as to your well being. The clinic itself is located in a very nice, modern hospital on the top floor and is extremely clean and well thought out. The staff all speak English to varying degrees with front desk administrative assistant Zaida providing excellent translation skills with the clinical staff who do not. If you have need of using donor eggs, you will be provided an extensive bio with pictures upon your choosing of one or more donors and the same goes for sperm donors. We had gone through the Colorado center for reproductive medicine years before and were extremely disappointed in our experience – cold, clinical, we saw the original doctor once during initial visit and only clinical Staff for all treatment, diagnostics, etc after, any questions we had went through the doctors administrative assistant and response times varied between 6 hours to three days. The focus was on up selling services and money – not the person , not the family you were trying to create. After our procedure at LIV, back home when questions, concerns and issues arose we received immediate (even late evening and weekends) texts, calls and emails and nearly always were connected with Dr. Vega to discuss the issue. Other clinics, once you’re done with procedure, direct you to contact your gp or ob/gyn. We still email and call if we have questions or symptoms we are worried about, and this is over 5 weeks later. Gisele or Julieta always respond with kindness and concern , Dr. Vega always responds with medical guidance. The lab director, Karla, is deeply committed to your embryos and truly mothers them through each moment of life – she will even provide you with pictures of your growing embryos with dates on high quality photo stock. We would absolutely recommend others to contact LIV in Puerto Vallarta and plan to use them for all ivf procedures.